Junior IT Engineer
VFXnow, a division of GPL Technologies is looking for a Junior Engineer to assist in supporting the evolving IT needs of production pipelines across the media industry.
This is an entry-level position for a proactive person who wants to gain professional experience in IT. We are looking to fill this role immediately.
Founded in 2003, GPL Technologies has been building a team of talented professionals in entertainment media/post production/visual effects information technology. Our team consists of client focused account managers, certified and trained IT specialists, vendor partners, and a stimulating culture that isn’t present in most IT companies.
To match the consistent growth of GPL Technologies and VFXnow, we are looking to add value to our team. We seek driven professionals with an interest in entertainment, a cultural fit, and a focus in unparalleled service to be provided to clients. We provide the tools to work with, and the necessary training to use them. We invest in our employees to ensure that we offer superior service to clients, including vendor training or hardware/software certification. We invite you to be part of our growth.
- Provide front-line phone support to clients via remote assistance and, when required, go on-site to resolve issues
- Triage client issues and rapidly resolve or escalate to tier 2 engineers
- Clearly document actions taken in our ticketing system
- Accurately manage and track inventory and shipments
- Assemble hardware in a proficient manner
- Work with senior engineering staff to ensure client environments are healthy and goals are met
- Additional tasks assigned by management
- Excellent communications skills
- Commitment to high customer service standards
- Physical job with heavy lifting involved (must be able to lift over 25kg)
* Imaging experience an asset
* Previous work experience as an IT Support or Help Desk role an asset
In addition to a competitive hourly rate, this position allows someone with an interest in breaking into the niche field of information technology for entertainment. You'll be working with cool tech, and some truly exciting clients!